Taking Time Out Of The Business For A HolidaySeptember 6, 2011
So, what can be done? In reality, many things and none of them are difficult.
- Job Descriptions for key personnel
- Task Manuals
- Clear reporting protocols
- Responsibility charts
All of these and more are evident in the typical franchise business model. Sure franchising is not for everyone and it is not meant to be, BUT many lessons can be taken from the example good franchising offers.
For a retail store, a detailed Operations & Policy Manual is the minimum standard of documentation to make it easier for a Franchisee or business -owner to “take a break”.
These Manuals leave nothing to chance and are designed to replace the owner so that senior personnel can ‘stand in their shoes’ when necessary. A typical Operations Manual will run into several hundred pages covering at least the following areas:
PHILOSOPHY FOR CONDUCTING BUSINESS
HOW TO USE THE OPERATIONS MANUAL
DIRECTORY OF OUTLETS & KEY STAFF
COMPLYING STATE BUSINESS REGULATIONS
HUMAN RESOURCES AND TRAINING
COST CONTROL PROCEDURES
SALES AND CUSTOMER SERVICE
MARKETING AND PROMOTION
OCCUPATIONAL HEALTH AND SAFETY
There are many reasons as to why you may need a break or time away from the business. The critical factors in doing so are all concerned with keeping the ‘doors open’. In most franchise networks when the ‘owner’ is away profitability drops and by developing your people to step up and take the reigns not only allows you to work on the business but also allows your people to grow.
Remember that the business needs you to take a holiday just as much as you need to take a holiday from the business. Returning refreshed energised and a clear head can only benefit your decision making. Like most things if we fail to plan our vacation time it will never happen.
For more information on taking a holiday Click here to contact Mark Fernandez, Director of Business Development AllianceThis entry was posted in Business Strategy, Franchising. Bookmark the permalink. ← She Loves Me, She Loves Me Not… Put Your Franchise into 1st Place – Position Yourself Against Your Competition →