Brent Armstrong

Brent Armstrong brings a vast array of experiences to BDA which is invaluable to clients. He started his working life as an apprentice Chef which included both National and International experience. He was involved in the opening of the Menzies at Rialto in Melbourne, and at the tender age of 21 was promoted to Sous Chef where he was responsible for looking after over 100 staff.

After several years successfully working as a Chef, Brent received a scholarship to become a TAFE lecturer at the College of Tourism and Hospitality Queensland. This was the beginning of a 20 year career in the Adult learning environment. During this time Brent saw first hand the importance of making learning disciplines relevant to adults, the practical implication of this is simple: when people want to learn they will, when they do not, they will not.

His vast experience coupled with his many formal qualifications enables him to analyse situations and develop innovative solutions: and importantly justify his reasoning. Brent also likes to ask others why they do things. This helps him to understand where people are coming from. This allows Brent to adapt his approach in how he deals with different people in different situations.

In addition to his time at TAFE Brent became a Franchisee of the worlds largest fast food restaurant brand Pizza Hut owned by the YUM Corporation. Over a period of 6 years as a franchisee he was a multi site owner of four stores and also assisted with the management of a number of additional outlets. This experience has given him a great understanding of the franchise environment, and importantly the challenges faced with operating multiple sites.

In recent times one of Brent’s main areas of interest centres on the area of productivity; the art of ensuring that staff actually ‘want’ to be productive. His philosophical argument is actually quite simple:  “When people have input into their own working environment they are more productive”. This obviously has more complex implications when a business includes Supervisors and Managers in the hierarchy; this you can discuss with him at a later date.

Brent is a capable and knowledgeable business man with extensive experience in a large international franchise system. Add to this the disciplines and learning’s from his many formal qualifications and he is clearly a resource of great value to clients. Why not tap into that resource, you can only benefit from it?

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