Excellence in Customer Service

Strategic Planning
Business Plans
Business Reviews
Business Start-up Programs
Value Proposition Definition
Business Health Check
Operations Manuals/Documentation
Key Performance Indicator Monitoring
Business Systems + Exit Strategy Development
Job Descriptions, Roles and Responsibilities
Vision, Mission and Value Statements
Business Coaching/Mentoring
Profit Improvement Potential
Excellence in Customer Service
Financial Management Strategies and Analysis
Cash Flow Forcasting
Team Building and Retention
Organisation Design and Business Proccess Flow Mapping

Organizations that dedicate themselves to working hard at giving their customers superior service produce better financial results, grow faster, are able to charge more for their basic products, and are more profitable than organizations that work hard to give their customers as little as possible.

Successful service orientated organizations, also have lower marketing costs, fewer upset and complaining customers and more repeat business – customers who ‘vote with their feet’. On top of that, businesses with a focus on customer excellence, usually have lower employee turnover and absenteeism and morale and job satisfaction is higher.

We work directly with your employees, and using a structured service-focused training program we’ll help you create and sustain a service advantage.

We will demonstrate the importance of building customer and team member loyalty and the impact that will have on your bottom line profits, and work with you to put in place strategies to ensure your selected customers stick with you for the long haul.

In short, we’ll help you train your staff so that they not only understand how delivering “awesome” customer service will help grow your business, they’ll be excited about the opportunity to do so!  Contact us to learn more about how we can help you.